Find the answers you seek
How can I contact SlipPopShop?
Feel free to reach out to us at SlipPopShop@gmail.com—our friendly customer service team is ready to assist you with anything you need!
Do you ship worldwide?
Yes, we offer worldwide shipping!
Where do you ship from?
We ship directly from Hong Kong.
Can I change or cancel my order?
To ensure quick order processing, any changes or cancellations must be requested within 12 hours of placing your order. Requests made after this timeframe cannot be accommodated. However, you can return your order for a full refund once it has been received.
What payment methods do you accept?
We accept all major credit cards, including VISA, Mastercard, and AMEX, as well as PayPal.
When will my order be processed?
All orders are processed and shipped from our warehouse. During holidays and sale seasons, please allow additional time for processing. Orders are handled Monday through Friday, processed within 1–3 business days from the order date, and shipped the day after processing. Please note that we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive. Rest assured, we are working diligently to fulfill your order as quickly as possible
What if I don't receive my order?
Shop with Confidence: Full Refund Guaranteed If Your Order Takes More Than 30 Days.
Will I be charged with customs and taxes?
The prices on our website are displayed tax-free in Euros. This means you may need to pay duties and taxes upon receiving your order. Import taxes, duties, and related fees, determined by your local customs office, may apply when your order reaches its final destination. These charges are your responsibility and are not covered by us. Additionally, we are not liable for any delays caused by customs processing in your country. For more information about potential charges, please contact your local customs office.
How do I return an item?
For any inquiries or assistance, please don’t hesitate to reach out to us at SlipPopShop@gmail.com. Our dedicated team is here to help with any questions or concerns you may have. We look forward to hearing from you!
What if the item(s) I received are defective/incorrect/damaged?
If you receive merchandise that is incorrect, missing, or defective, please contact us promptly. Include your order number, photos of the item(s), and any relevant details upon receiving your package. Our team will work diligently to resolve your issue as quickly as possible.
When will I receive my refund?
All refunds will be issued to your original payment method. For credit or debit card payments, refunds will be processed to the card-issuing bank within 7–10 business days after receiving the returned item or cancellation request. For inquiries regarding the credit posting timeline, please contact your bank or card issuer.